Shipping & Returns

We ship worldwide from our warehouse in the UK.

Manufacturing country of all our skin and haircare products is Iceland. Candles are made in France.

Due to COVID-19 restrictions, there may be delays in delivery. Please be assured that couriers are working as swiftly as possible to deliver all orders ASAP.

Please note that VAT is only charged on products within UK.

Outside UK we exclude the VAT during checkout, however you will be charged VAT on delivery, based on your shipping country as well as possible customs charges.

Orders are processed between 9am and 5pm on business days. We try our best to process all orders within 24hrs to ensure a quick delivery but processing may take longer under specific circumstances or when we are experiencing a high order volume.

Please note that courier prices have increased due to reduction in passenger flights that are usually used to ship cargo. Therefore we have updated our shipping policies. We appreciate your support of our small business.

Part of world Estimated shipping times
UK Next business day
USA 3-7 days
Europe 3-5 days
Asia 4-14 days (If no COVID restrictions)
Rest of world 3-14 days 
(If no COVID restrictions)

 

Refunds

If you have any issues with your order or the products you received please contact us.

We want you to receive Sóley Organics products in perfect conditions. If products have been damaged during transport please tell us, so we can improve our shipping processes.