Shipping & Returns
We ship worldwide from our warehouses in the UK and the US
TAXES & DUTIES
UK VAT
UK VAT (20%) will be charged on orders delivered to countries in the United Kingdom.
EUROPE
For all orders placed within the EU, prices shown onsite include the local VAT rate. Please note that orders over €150 intrinsic value may incur duties.
US
For all orders placed within the US, prices shown onsite will have added sales tax which varies between States.
REST OF THE WORLD (INTERNATIONAL)
All orders are shipped from our warehouse in the UK DDU and you may be liable for custom duties and local taxes.
Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.
Please note that Sóley Organics UK ltd is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
Manufacturing country of all our skin and haircare products is Iceland. Candles are made in France.
Orders are processed between 9am and 5pm on business days. We try our best to process all orders within 24hrs to ensure a quick delivery but processing may take longer under specific circumstances or when we are experiencing a high order volume.
| Part of world | Estimated shipping times |
| UK | Next business day |
| US | 2-3 days |
| Europe | 3-5 days |
| Asia | 4-14 days |
| Rest of world | 3-14 days |
Refunds
If you have any issues with your order or the products you received please contact us.
We want you to receive Sóley Organics products in perfect conditions. If products have been damaged during transport please tell us, so we can improve our shipping processes.